Last updated: May 2026

Copperline Electrical ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The personal information we collect

We may collect the following types of personal information:
Your name, postal address, email address and phone number.
The address and details of the property or site where work is to be carried out.
Information about your electrical systems, assets and installations.
Quote, job, service and maintenance records.
Payment, billing and account information.
Any other information you provide when you contact us, request a quote, or engage our services.

We generally collect personal information directly from you — for example, when you complete a form on our website, email or call us, or engage us for work. In some cases we may collect information from third parties, such as referral partners, property managers, builders or other contractors involved in your project, where it is reasonable and necessary to do so. If you do not provide the information we request, we may be unable to provide a quote or carry out the work you require.

How we use your personal information

We use your personal information to:
Provide quotes, electrical services, repairs, installations and maintenance.
Communicate with you about your job, bookings, quotes and updates.
Schedule and carry out work safely and in compliance with applicable standards.
Manage invoicing, billing, payments and accounts.
Keep records required for compliance, warranty, insurance and safety purposes.
Respond to your enquiries and provide customer support.
Send service reminders or, where permitted, marketing communications about our services.
Meet our legal, regulatory and insurance obligations.

Direct marketing

From time to time we may use your contact details to send you information about our services, offers or reminders. You can opt out at any time by contacting us at info@copperelec.com.au or by using the unsubscribe option in any electronic message. We comply with the Spam Act 2003 (Cth) in relation to electronic marketing.

Disclosure of your personal information

We may disclose your personal information to:
Our employees, contractors or subcontractors who assist in delivering our services.
Suppliers, manufacturers or other contractors involved in your project, where necessary.
Our professional advisers, including accountants, insurers and legal advisers.
Payment processors and financial institutions, to process payments.
Government, regulatory or law enforcement bodies where required or authorised by law.

We do not sell your personal information. We take reasonable steps to ensure any third party we share your information with handles it appropriately.

Overseas disclosure

We primarily store and process personal information in Australia. Some of our service providers (for example, cloud hosting, website or email providers) may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, using physical, electronic and procedural safeguards. Access is limited to those who need it to perform their role. We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, for tax, warranty, insurance or compliance purposes). When no longer required, we take reasonable steps to securely destroy or de-identify it.

Cookies and our website

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies do not personally identify you. You can disable cookies through your browser settings, although some parts of the website may not function as intended as a result.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before providing access, and we will respond within a reasonable period.

Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first using the details below and we will endeavour to resolve it promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, with the effective date shown above.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Copperline Electrical
PO Box 176, South Fremantle, Perth WA 6162
Phone: 0438 365 428
Email: info@copperelec.com.au